Service Management

IQ strives to deliver high-quality data warehousing and business intelligence tools to the campus community. Occasionally there are obstacles to that delivery, which are analyzed below. These service management reports outline the specifics of how and when incidents occurred and what IQ is doing to eliminate them in the future.

Date Incident - Click link to access report via UTBox
02/02/2020 Cognos IQ-Data Service Unavailable
12/04/2019 Enrollment Analytics Dashboards Missing Daily Data 
08/27/2019 IQ-REST Feeds Data Temporarily Unavailable
08/13/2019 IRRIS Ticketed Visualizations Not Working
04/14/2019 Tableau IQ-Analytics Service Unavailable
03/17/2019 Tableau IQ-Analytics Degraded State
02/06/2019 Provost Matriculation Dashboard Data Corruption

IQ-Author Service Unavailable

09/06/2018 Enrollment Analytics Model Load Failure
08/25/2018 Cognos Certificate Change Failure
08/21/2018 Data Conversion SPARE Overlay