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Information Quest (IQ)

IQ delivers business intelligence tools, data warehousing, and analytical tool training that empowers The University of Texas at Austin to make data driven decisions and gain value from academic and administrative data.

IQ operates within the Financial and Administrative Service portfolio and is comprised of staff specializing in IT service delivery for data warehousing and business intelligence. Read more »

ALERTS & ANNOUNCEMENTS

IQ SERVICES UPDATE - Monday, March 16, 2020

Dear IQ Customers:

In order to support our community and fight against the spread of COVID19, all IQ staff are working remotely. During this time, we remain fully available to support our services and users. IQ does not anticipate any service impacts as a result of the university response to COVID19 - Cognos, Tableau, and other IQ services are fully operational.

Please continue to send your IQ requests to iqhelp@austin.utexas.edu


Tableau Server Upgrade Successfully Completed

Attention: Tableau Desktop Producers

The upgrade to the IQ Enterprise Tableau server (https://iq-analytics.austin.utexas.edu) to version 2019.4.3 was successfully completed on Saturday, March 7. 

Desktop producers, you may now upgrade your Tableau desktop application; refer to the email notification you recevied for the appropriate link to use. You may need assistance from your IT support staff to complete the upgrade (admin rights are required).

Contact us at iqhelp@austin.utexas.edu if you have any questions.


IQ Workday HCM Update - January 28, 2020

Attention: Financial/HR Cognos Customers

With UT’s implementation of Workday, the university tasked Information Quest (IQ) with the goal of developing reporting products to provide continued access to legacy data while enabling trend reporting spanning the legacy and Workday systems.

IQ has made great progress toward this goal. However, after focused effort to integrate complex Workday (WD) data structures, it is apparent that more work is required to offer accurate, comprehensive Human Capital Management (HCM) data and analytics products to the university.

As a result, IQ will pause WD-sourced products, including the HCM Worker Year Over Year Cube, while determining the best approach for obtaining HCM data with the highest degree of data veracity. IQ and Enterprise Business Information Technology Solutions (eBITS) are working together to establish high quality products using WD data.

For more details, see the IQ Workday HCM Update Document.

IQ: iqhelp@austin.utexas.edu

eBITS: askus@austin.utexas.edu


COGNOS BROWSER ISSUES:

CHROME v65+ ISSUE on IQ-DATA

The Cognos cubes do not display correctly when using Chrome v65+. The solution is to use Firefox or Internet Explorer when accessing IQ-Data.

FIREFOX v57+ ISSUE on IQ-AUTHOR

Firefox (v57+) is causing error messages in the Cognos Report Authoring tool. The solution is to use Chrome or Internet Explorer when accessing IQ-Author.

Service Status for Data Consumers

Cognos Cubes & Reports

All Cognos cubes and reports are currently available.

Tableau

IQ Enterprise Tableau servers are currently available. The servers are running version 2019.4.3. ****Monthly Server maintenance scheduled the first Thursday of each month, 9pm-9:30pm. Service will be unavailable during the maintenance window.****

Service Status for Developers

Cognos Report Studio

All Cognos report authoring packages are currently available.

Web Services

All REST data feeds are currently available.

Oracle-As-A-Service (IQ Direct)

Oracle-as-a-Service (IQ Direct) database is currently available.